We offer a lifetime warranty on all our products that are used under normal conditions and subject to their proper maintenance. However, please note that our lifetime warranty only covers our latest catalogue of products. We do not cover wear and tear.
B2C: For returns – items that are in a re-sellable condition can be sent back to us for a full refund within 30 days. If the item is returned, or damaged due to transit, we will not be able to process a refund, so the item needs to be completely secure when being shipped back to us, no quibble returns. If items are returned in a used condition, we cannot accept your return and a refund will not be given.
B2B: If a customer is outside of the areas stated above, we will need to assign them as an accounts payable-only customer – no stripe payment (this is due to the shipping fee not being agreed upon at this stage) – any shortages or discrepancies must be notified within 24 hours.
Restocking Fee – we would take 25% off the credit note from the return day.